Blog

Connect&Lead – Cultivating Authentic Leadership at Connect&GO

As we gathered for our second Connect&Lead workshop, a profound sense of discovery and growth filled the room. Each participant brought their unique experiences and perspectives to an exercise called coaching circles, where they shared challenges and provided mutual feedback. This created a rich tapestry of insights and reflections. Through our conversations, a profound truth emerged: embracing vulnerability can profoundly transform how we lead. This realization opened the door to deeper connections and revealed the power of authentic leadership within our teams.

At the heart of Connect&Lead, our leadership development program, lies the principle of Authentic Leadership. This is the art of guiding others while being true and transparent. An authentic leader leverages their strengths and acknowledges their weaknesses, fostering trust and respect within their teams. They are seen as human and approachable, which enhances their ability to connect deeply with others.

Equally important is fostering a Culture of Healthy and Sustainable Performance. This means creating a work environment that values both short-term results and long-term employee well-being. It promotes personal and professional growth, encourages collaboration, and maintains a balance to prevent burnout. The ultimate goal is a workplace where people feel continuously motivated and supported, enabling the company to thrive sustainably.

Our first cohort of this program launched in early spring this year. The participants include both managers who directly support their team members and emerging leaders. At Connect&GO, an emerging leader is someone who stands out through their achievements and their ability to effectively guide their peers. They naturally become a reference in their field and a crucial pillar of support within their professional environment.

Through the exchanges we had as a team, the importance of investing in our people and leadership became increasingly clear. These interactions highlighted that nurturing our leaders is fundamental to our success and culture. Personally, I experienced numerous beautiful moments of vulnerability that pierced through our usual defenses, creating genuine connections and deep understanding. This process underscored the immense value of taking a step back, allowing ourselves the time to reflect and truly acknowledge our progress.

In our fast-paced world, carving out moments for introspection is crucial. It was in these quiet moments of reflection that we found the strength to accept the discomfort that often accompanies growth, viewing it not as a setback but as a natural and essential part of our journey. These moments of vulnerability and reflection have underscored that embracing our humanity is not only powerful but necessary for authentic leadership and a thriving, sustainable culture.

This collective insight reinforced our belief that the essence of true leadership lies in the courage to be vulnerable, the wisdom to reflect, and the commitment to support each other’s growth. By fostering an environment where these values are cherished, we are not just building better leaders but also a stronger, more resilient organization.

Ariane Desrosiers

Co-Creator of Connect&Lead
VP, People & Culture

Ariane Desrosiers is a results-driven HR leader known for her expertise in cultivating high-performance cultures. With a strong business focus, she currently serves as the VP, People & Culture at Connect&GO, where she spearheads impactful programs that drive excellence. She holds a Master's degree in HR Industrial Relations and is a Certified Prosci Change Practitioner with the coveted CHRP designation. Her passion lies in transforming workplaces to empower individuals and foster growth and innovation.

Jean-Paul Richard

Co-Creator of Connect&Lead
Founder, Tangible Coaching

Former freestyle ski coach, Jean-Paul Richard, operated in the highest echelons of elite sports before dedicating himself to management coaching. His approach, focused on creating environments of well-being and performance, enabled the Dufour-Lapointe sisters to win gold and silver at the Sochi Olympics in 2014. He also held various leadership positions at Cirque du Soleil. A certified integral development coach, he teaches executives the principles of emotional intelligence and engaged leadership.

Share on:
Discover Connect&GO Hands-On Today
Book a Demo

More Blog Posts

10 Questions for Connect&GO's 10-year anniversary - part one

In 2023, Connect&Go is celebrating 10 years of providing innovative and groundbreaking technology solutions for the attractions and leisure industries, driving revenue growth and seamless guest experiences for some of the largest events and notable attractions around the world.

5 Phases of switching your attraction’s technology

Overcoming resistance to change starts with understanding what goes into making the decision to switch your venue's technology and how new tech allows you to expand your strategies for growth in your operations.

Creating a mom-approved attraction experience

From planning the trip to wrangling the kids and knowing when to hit up the snack bar before it gets too crowded, moms are not only our everyday superheroes, they're also our champions of fun and unforgettable experiences.

Set your attraction free with RFID technology!

Looking for a faster way to welcome guests and increase revenue? Step into the future with RFID!

Your recipe for success with next-generation attractions technology

The 2023 busy season is officially here, bringing large crowds of eager guests waiting to make new memories! Your operations team will be put to the test: will you sink or will you swim into sucess?

3 Features to ease the stress of busy season

Does your technology make it easier for your team to create amazing guest experiences? Our Konnect all-in-one management platform is helping operators around the world revolutionize the way they welcome guests.

Konnect Marketing Automation with ActiveCampaign

In the world of marketing, your primary goal is to reach as many people as possible, right? Not exactly. Marketing is all about reaching the right people with the right message at the right time.

Sell more with Interactive Maps!

Give your customers an engaging and seamless purchasing experience with Connect&GO's new Interactive Maps feature!

Simplify your payment processing with Konnect Payments!

Introducing the smartest way to manage your attraction's payments: Konnect Payments! All backed by Connect&GO's 24/7/365 support team.

Reimagining productivity: embracing the 4 day work week

We are excited to share our findings and results with you on our 1 year anniversary of the launch of the 4 day work week. Read on to learn more about our strategic approach, our rationale behind this trial, and our key learnings for what it means for the future of work.

Waterpark season is finally over! Now what?

The end of the water park season marks a well-deserved break for you nd your dedicated staff. This relentless 100-day sprint extracts a heavy toll on even the most dedicated of operation teams.

Unlocking new revenue potential with cashless technology

Connect&GO's Virtual Wallet emerges as a game-changer, integrating cashless transactions with ticketing, access control, reporting and so much more, all while breaking down data silos for streamlined guest experience.

6 Ideas for improving your waterpark operations next year!

In this guide, we'll delve into the top challenges that water park operators face and provide actionable solutions, ensuring you're well-equipped toovercome obstacles and set the stage for a successful year ahead!

4 takeaways from our “Exploring the Unseen: Uncovering the Benefits of Invisible Technology in the Attractions Industry” IAAPA Webcast

On our recent IAAPA Webcast, Connect&GO Co-Founder, Anthony Palermo, Six Flags Director of Product, Jody Mattson, and Connect&GO Director of Product, Marc-André Dubé dove into the fascinating world of invisible technology and it's profound impact on the attractions industry.

Harnessing the power of Connect&GO's Virtual Wallet

Our Konnect platform unites eCommerce, point of sale, access control, cashless payments and so much more using proprietary Virtual Wallet technology and real-time data.

Business intelligence powered by Connect&GO x Sigma Computing

Give your operational team the data insights they need wth Connect&GO's new loud-based reporting tool powered bug Sigma.

My intuition tells me that 2024 will be exceptional (guest post)

At the beginning of this new year, we are inundated with articles seeking to attract maximum clicks: your-end summaries, resolution lists, or the top 10 most inspiring people of 2023. But rest asssured, this opinion piece does not fall into that category!

Simplify your B2B sales channels with Konnect’s corporate eCommerce!

Konnect’s corporate eCommerce functionality empowers your business to streamline online sales for both corporate users and resellers. This flexible platform seamlessly integrates various sales channels, helping you boost your revenue while simplifying your sales processes!

International Women's Day 2024

Today, we spotlight the stories of six women from our Engineering team at Connect&GO, delving into their lives in the tech industry—a field historically dominated by men. Their experiences shed light on challenges, breakthroughs, and the invaluable support systems that pave the way for more inclusive and diverse tech environments.

Diving into success: Aquarium de Touraine and Connect&GO

Explore how Aquarium de Touraine is simplifying operations with Konnect!

A guide to certified cash registers for attractions

In the dynamic world of attractions, managing financial transactions accurately is crucial for ensuring smooth operations. This guide will help you understand the importance of using certified cash registers, particularly in the context of compliance with NF 525 in France.

Connect&Lead – Cultivating Authentic Leadership at Connect&GO

The article discusses Connect&GO's leadership development program, Connect&Lead, which emphasizes authentic leadership and the cultivation of a healthy, sustainable performance culture. Through activities like coaching circles, participants engage in open dialogues, embracing vulnerability to foster deeper connections and trust within teams. The program targets both current managers and emerging leaders, aiming to create a work environment that balances short-term results with long-term employee well-being.

Introducing Time-Based Combos!

Connect&GO has launched a new feature in its Konnect platform that allows attractions to bundle time-based products like tickets, gaming sessions, or cabana rentals into customizable combo offers. This update is designed to help operators increase sales and enhance the guest experience both online and at point-of-sale.

Bagatelle: Between Heritage and Innovation – How Connect&GO Reinvented the Visitor Experience

Over the past 20 years, Cedric has witnessed the park’s transformations firsthand—starting as a seasonal worker, then becoming the park’s official mascot, and finally stepping into his current role as Head of Ticketing and Reservations. His mission? Ensuring that every visitor’s journey begins smoothly, from the very first moment they arrive.

The Benefits of Music Therapy

In 2023, music therapy is recognized for its emotional healing benefits and enhancing communication skills in various populations.

The Importance of Theater Education

In 2023, theater education is recognized for building confidence and encouraging creativity in students, essential for personal growth.

Entertainment and Mental Health: A Positive Impact

In 2023, entertainment positively impacts mental health, providing comfort and promoting awareness through various initiatives.

The Evolution of the Music Industry

In 2023, the music industry evolves with digital distribution and new revenue streams, adapting to changing consumer habits.

Safety in Amusement Parks: A Priority

In 2023, safety in amusement parks is prioritized with rigorous inspections and health protocols for a worry-free experience.

The Future of Entertainment: What Lies Ahead

The future of entertainment in 2023 focuses on innovation, inclusivity, and sustainability, shaping consumer experiences.

Cultural Events: Celebrating Diversity

In 2023, cultural events celebrate diversity through festivals and performances, fostering understanding and unity.

Technology in Entertainment: A Game Changer

In 2023, technology is transforming entertainment through virtual reality and artificial intelligence, enhancing viewer experiences.

The Live Music Experience

In 2023, the live music experience offers unforgettable moments, connecting fans with artists and supporting local talent.

The Importance of Music Education

In 2023, music education is recognized for its cognitive and emotional benefits, essential for student development.

Theater and the Arts: A Cultural Renaissance

In 2023, theater and the arts are experiencing a renaissance with innovative productions and community engagement.

Family-Friendly Entertainment Options

In 2023, family-friendly entertainment options abound, from interactive exhibits to live performances for all ages.

Trends Shaping the Entertainment Industry

In 2023, the entertainment industry is shaped by streaming dominance and the rise of immersive experiences.

The Rise of Music Festivals

Music festivals in 2023 celebrate diversity and community while promoting environmental sustainability.

Exploring the Thrills of Amusement Parks

Amusement parks offer thrilling rides and attractions for all ages, with new innovations and safety measures in 2023.

Cultural Events to Attend in 2023

A guide to cultural events to attend in 2023, highlighting opportunities to celebrate diversity and creativity.

The Future of the Entertainment Industry

A look at the future of the entertainment industry, focusing on predictions and emerging trends in 2023.

The Benefits of Music Therapy

An overview of the benefits of music therapy in 2023, highlighting its applications and effectiveness.

Innovations in Amusement Parks

A look at the latest innovations in amusement parks in 2023, focusing on new attractions and technologies.

Trends in Live Entertainment

An exploration of the trends in live entertainment in 2023, focusing on audience engagement and innovative formats.

The Importance of Music Education

An overview of the importance of music education in 2023, highlighting its benefits for students.

Outdoor Entertainment Options for Families

A guide to outdoor entertainment options for families in 2023, focusing on engaging activities in nature.

The Role of Technology in Entertainment

An analysis of the role of technology in the entertainment industry, highlighting key innovations in 2023.

The Evolution of the Music Industry

An exploration of the evolution of the music industry, focusing on key changes and trends in 2023.

Safety Tips for Amusement Park Visits

Important safety tips for families visiting amusement parks in 2023, ensuring a fun and secure experience.

Theater and Arts Scene in 2023

An overview of the theater and arts scene in 2023, highlighting notable productions and trends.

Family-Friendly Entertainment Options

A guide to family-friendly entertainment options available in 2023, focusing on engaging activities for all ages.

Current Trends in the Entertainment Industry

An analysis of the current trends in the entertainment industry, focusing on technology and audience engagement.

The Ultimate Guide to Music Festivals in 2023

An overview of the top music festivals in 2023, highlighting key events and experiences.

Exploring the Best Amusement Parks of 2023

A guide to the best amusement parks to visit in 2023, highlighting unique attractions and experiences.
View all

Experience seamless 
attraction management today

Book a Demo