The Challenge: Bringing a Historic Park Into the Modern Era
For over 50 years, Le PAL has welcomed families for unforgettable days of rides and wildlife encounters. But at the park entrance, the old self-service kiosks were showing their age:
- Not intuitive
- Slow
- Frequently breaking down
In short, they created a frustrating first impression.
To solve this, Le PAL embarked on a quiet but radical modernization: replacing its outdated kiosks with reliable, autonomous, and modern technology designed for today’s visitors.
“Before, we managed lines. Now, we manage the experience.”
“Before, we spent time at the kiosks.
Today, they just run on their own. We don’t even think about them. That’s true modernity.”
Thanks to the new self-serve kiosks, staff no longer lose time troubleshooting or guiding guests. Instead, they can focus on welcoming and assisting visitors, while the kiosks handle ticket sales autonomously.
The results:
- Shorter queues
- Staff available for guest interaction
- Visitors satisfied from the moment they arrive
Technology Designed for Everyone
“They’re honestly intuitive.
Even for someone who’s never used a kiosk in their life, it’s easy.”
The interface is clear, fast, and familiar. Guests naturally gravitate toward the kiosks without any prompting. Within minutes, they purchase tickets and enter the park with zero friction.
By turning a transactional moment into a positive first interaction, Le PAL has elevated the guest experience from the very first step.
Results: 20% of Sales, Zero Friction
During peak season:
- 20% of transactions are processed via kiosks
- Average basket value is equal to traditional points of sale
- No extra strain on staff
The kiosks handle visitor flow smoothly, even during busy periods.
In Short: Why Choose Acrelec + Connect&GO
- Reliable, autonomous technology: kiosks run without human intervention, even at peak times
- Easy to use: intuitive interface for all ages
- Real impact: 20% of sales with no drop in average spend
- Minimal maintenance: only three paper roll changes in several months
- Optimized crowd management: fewer lines, happier visitors
- Responsive support: fast maintenance and customer service
💡 Le PAL proves it’s possible to modernize guest check-in without disrupting staff routines—while giving visitors a smoother, more enjoyable start to their day.
About Le PAL
Located in the heart of Auvergne, France, Le PAL is a unique destination that combines the excitement of a theme park with the wonder of a wildlife park. Spread across a lush natural setting, it offers 26 family-friendly attractions, over 700 animals from five continents, and three unforgettable animal shows. Recognized as one of the most visited parks in France, Le PAL delivers a memorable mix of thrills and wildlife encounters for the whole family. In October 2024, the park went live with its new self-service kiosks, quietly modernizing its guest entry experience.
