User Guide for Support Axi

A comprehensive guide to using Support Axi effectively.

User Guide

This user guide provides detailed instructions on how to navigate and utilize the features of Support Axi effectively. Whether you are a new user or looking to enhance your experience, this guide is designed to assist you.

Getting Started

To begin, log in to your account and explore the dashboard. Familiarize yourself with the available tools and resources. Our platform is user-friendly and designed to help you find solutions quickly.

“Knowledge is power.”

Frequently asked questions

We're here to help with any questions you have about plans, pricing, and supported features.

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You can dig into data over the past three years (or more if needed). Compare seasons, spot patterns, and make decisions based on real context, and less gut feeling. We can even work with you to import data from your previous attraction management system.

Absolutely. You can fully configure smart bundle suggestions (like recommending a family pack when someone picks adult + child) and contextual upsells help boost every transaction. Guests discover better value, and you uncover new revenue, without needing your team to lift a finger.

Not at all. Guests can pay just like they normally would, with credit, debit, or cash. But if you’re using our virtual wallet, they can also tap their wristband to pay with virtual funds or a credit card attached and pay in a flash.

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Come work with us!

This experience allows visitors to go on missions, collect badges and enjoy unique experiences (pictures with animal filters, a lighting experience, triggers throughout the zoo that activate sounds and music, etc). Our guests can create souvenir photos and videos. There is also an online platform where each visitor can see their progression and download their souvenirs/memories.

Samuel Grenier
Vice President

Connect&GO’s all-in-one platform has helped us create a fast and efficient check-in process for our zip line guests. Having access to real-time data means that our staff can easily access orders, view the status of waivers, and fulfill video purchases. The platform helps us to ke

Emilie Séguin
Experiential Director

“Connect&GO has really transformed my business. I have access to a lot of data that I didn’t have before, which means I can adapt and manage efficiently in terms of both demographics and time."

Nadine St Armant
Co-Owner and President, Super Aquaclub

"The Connect&GO team took the time to understand the needs of our property. Together, we developed a solution that really enhanced the experience for our guests and make it easier for us to manage ticket sales and access to the Winter Wonderland rides.”

Richard Guest-Gornall
Vice President, Arts & Entertainment, IMG Events

"The Connect team played an important role for me because they gave me the desire to learn and discover this new software, which has now become my main work tool, whether for booking or managing the cash register with my teams."

Cédric Filiette
Head of Ticketing and Reservations at Parc Bagatelle

Other white glove services

Feedback and Suggestions

A call for user feedback to improve Support Axi services.

Contact Support Axi

Information on how to contact Support Axi for assistance.

Frequently Asked Questions

A collection of common questions and answers about Support Axi.

Introduction to Support Axi

An overview of Support Axi and its commitment to customer service.

Experience Seamless Attraction Management Today

Transform your venue's operations with our comprehensive Attraction Management Software. Schedule a demo to discover how our solutions can enhance guest experiences and streamline your processes.

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