Frequently Asked Questions

A collection of common questions and answers about Support Axi.

Support Axi FAQ

In this section, we address the most common questions our users have. Understanding our services and how to utilize them effectively is crucial for a smooth experience.

Common Questions

  • How can I contact support? You can reach us via live chat or email.
  • What are your support hours? We are available 24/7 to assist you.
  • Where can I find the knowledge base? Our knowledge base is accessible on our website under the 'Help' section.
“The best way to predict the future is to create it.”

Frequently asked questions

We're here to help with any questions you have about plans, pricing, and supported features.

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The Connect&GO platform integrates with Alvarado gates. Configure all your access in one system and guests will be able to scan their ticket at the gate without issues. No need to manage multiple solutions. We support different types of access points, contact us for more information!

The Virtual Wallet can hold a guest’s tickets, benefits (like meal deals or ride access), and spending money. They can add virtual currency or add their credit card to make cashless payments throughout your park. It’s their all-in-one pass for a full day at your park.

Absolutely! Connect&GO's POS lets you offer unique items and pricing at every location, which means you can sell admission tickets at the gate, VIP passes inside, and special deals at guest services.

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Come work with us!

At my previous job, I started feeling overlooled due to the sheer volume of employee and team structure. The onboarding process at Connect&GO completely changed my outlook. I felt comfortable being my authentic self during interviews, openly sharing my expectations and motivations.

Gian Franco
Technical Support Specialist

In my previous job, a lack of transparency and direction left me uncertain about the company’s future and my role within it. At Connect&GO, the difference was immediate. Transparency, clear goals, and a well-defined growth strategy gave me confidence and motivation. I saw that every employee was carefully chosen and truly valued, which pushed me to grow, learn, and develop new skills. I feel empowered in my role, supported by a team that fosters trust and clarity.

Alice Green
QA Analyst

When I decided to return to university, scheduling at my past job became an issue, and we couldn’t make it work. During the hiring process with Connect&GO, I shared my class schedule, and my manager and team fully supported me. Their flexibility allowed me to complete my degree in Human Relations. Now, with my studies completed, I’m working with my manager to reach new goals. The support I received here made all the difference.

Laura di Genova
Customer Support Specialist

Throughout the hiring process, I met talented people who were on top of their game. Quick responses, honesty when they didn’t have an answer, meetings with key players, and a recruiting team that inspired confidence.

Gautier Poiret
VP Marketing

From my very first day at Connect&GO, I felt at home. Despite the rush, I could be myself—goofy and all—without worrying that it would overshadow my work. That sense of belonging made all the difference.

Alexis Sylvestre
Senior Analytics Engineer

Other white glove services

Feedback and Suggestions

A call for user feedback to improve Support Axi services.

User Guide for Support Axi

A comprehensive guide to using Support Axi effectively.

Contact Support Axi

Information on how to contact Support Axi for assistance.

Introduction to Support Axi

An overview of Support Axi and its commitment to customer service.

Experience Seamless Attraction Management Today

Transform your venue's operations with our comprehensive Attraction Management Software. Schedule a demo to discover how our solutions can enhance guest experiences and streamline your processes.

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