Frequently Asked Questions

A collection of common questions and answers about Support Axi.

Support Axi FAQ

In this section, we address the most common questions our users have. Understanding our services and how to utilize them effectively is crucial for a smooth experience.

Common Questions

  • How can I contact support? You can reach us via live chat or email.
  • What are your support hours? We are available 24/7 to assist you.
  • Where can I find the knowledge base? Our knowledge base is accessible on our website under the 'Help' section.
“The best way to predict the future is to create it.”

Frequently asked questions

We're here to help with any questions you have about plans, pricing, and supported features.

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The Connect&GO platform integrates with Alvarado gates. Configure all your access in one system and guests will be able to scan their ticket at the gate without issues. No need to manage multiple solutions. We support different types of access points, contact us for more information!

The Virtual Wallet can hold a guest’s tickets, benefits (like meal deals or ride access), and spending money. They can add virtual currency or add their credit card to make cashless payments throughout your park. It’s their all-in-one pass for a full day at your park.

Absolutely! Connect&GO's POS lets you offer unique items and pricing at every location, which means you can sell admission tickets at the gate, VIP passes inside, and special deals at guest services.

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Come work with us!

This experience allows visitors to go on missions, collect badges and enjoy unique experiences (pictures with animal filters, a lighting experience, triggers throughout the zoo that activate sounds and music, etc). Our guests can create souvenir photos and videos. There is also an online platform where each visitor can see their progression and download their souvenirs/memories.

Samuel Grenier
Vice President

Connect&GO’s all-in-one platform has helped us create a fast and efficient check-in process for our zip line guests. Having access to real-time data means that our staff can easily access orders, view the status of waivers, and fulfill video purchases. The platform helps us to ke

Emilie Séguin
Experiential Director

“Connect&GO has really transformed my business. I have access to a lot of data that I didn’t have before, which means I can adapt and manage efficiently in terms of both demographics and time."

Nadine St Armant
Co-Owner and President, Super Aquaclub

"The Connect&GO team took the time to understand the needs of our property. Together, we developed a solution that really enhanced the experience for our guests and make it easier for us to manage ticket sales and access to the Winter Wonderland rides.”

Richard Guest-Gornall
Vice President, Arts & Entertainment, IMG Events

"The Connect team played an important role for me because they gave me the desire to learn and discover this new software, which has now become my main work tool, whether for booking or managing the cash register with my teams."

Cédric Filiette
Head of Ticketing and Reservations at Parc Bagatelle

Other white glove services

Feedback and Suggestions

A call for user feedback to improve Support Axi services.

User Guide for Support Axi

A comprehensive guide to using Support Axi effectively.

Contact Support Axi

Information on how to contact Support Axi for assistance.

Introduction to Support Axi

An overview of Support Axi and its commitment to customer service.

Experience Seamless Attraction Management Today

Transform your venue's operations with our comprehensive Attraction Management Software. Schedule a demo to discover how our solutions can enhance guest experiences and streamline your processes.

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